Frequently Asked Questions
Everything you need to know about your self-portrait experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find my correct size?
Each product page features a detailed size guide and fit notes. As our designs often feature intricate lace and structured fabrics, we recommend referring to these measurements for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later services.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout so there are no additional charges upon delivery. Please check the 'Shipping & Returns' section for specific regional details.